Here is how our support process works:
Identify Goals: If we have questions about the goals that you have identified, a member of our team may contact you to regarding the goals you have identified
Assess: A short assessment may also be necessary. We want to confirm a few important things like:
Can we solve your issue in the time you have booked?
Is this a larger challenge that may be addressed as a small project?
Have all of the prerequisites been met?
Support: After the Goals and Assessment are complete, we will use our online meeting tool to begin supporting you.
Booking Date and Time: We will do our best to accommodate your requested date and time. However, we cannot guarantee that our resources will be available for your requested date and time.
Confirmation: A member of our team will contact you ASAP post booking to confirm your booking date, time and other resources.